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Shipping, Contact and Returns

Vegan Food UK

SHIPPING COSTS

Order total £1.00 – £6.00: Shipping = £1.00 2nd Class Standard

Order total over £6.00:  Shipping = £3.50 2nd Class Signed For

Please contact us for large or international orders.


CONTACT

Our Customer Service Team are available weekdays UK time by e-mail at [email protected] or by phone on 07955 759280.

Our Returns Policy can be found below. Please note we are also unable to edit an order once payment has been processed.


EXCHANGE & RETURNS POLICY

We are happy to offer a refund or exchange within 28 days of dispatch of your order. You must inform us within 14 days from the dispatch date that you wish to return, you then have up to 14 days to return the item(s).

HOW TO EXCHANGE OR RETURN YOUR ITEM

If you would like to exchange or return an item, please contact us first. The item(s) have to be unused, unwashed or undamaged. When you return you must cover the shipping charges. As soon as we receive them, we will issue your exchange or refund, (refunds back to your original payment method) however, you will not be reimbursed for the original shipping charges.

We do not take responsibility for any goods lost during the return shipping, this would need to be taken up with the shipping provider. We strongly advise you send any returns using a tracked service. When returning an item please ensure the correct postage amount is paid, any costs incurred by ourselves due to insufficient postage on a return will automatically be deducted from any refund.

WHAT TO DO

Please ensure you contact us first at [email protected] and state the following:

  • Your order number
  • Which item you wish to return
  • The reason for the return/exchange (it helps us to improve)

PRIVACY & SECURITY 

We are committed to treating your personal information with high standards of information security. We work hard to maintain the security and accuracy of personal information we collect.

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.